CANCELLATION AND RETURN

 General Returns Policy

The following General Returns Policy is applicable to all items sold on Industrykart.com. This policy is validated within 05 working days of delivery of the order on the item value greater than Rs.10000. It must be reported to us within 24 hours of delivery. Biqta Team has the sole discretion to accept a refund /replacement in any circumstances without any legal implications and liability.

Return/Replacement Criteria

• different from what was ordered
• delivered with any visible defect
• missing parts or accessories
• delivered in a physically damaged condition, or
• Significantly different from the description given by the merchant

How to raise a return request?

If you have received a damaged product or an empty parcel or any item is missing from the package or for the reasons fulfilling conditions previously mentioned, you can lodge the Return Request or Complain on our mailing address i.e. “sales@ biqta.com” with the exact image of the defective product or you can contact on our helpline number i.e. (0301-8486308) within 24 hours of receiving the order. Customer Support will confirm the return request and will inform you about the Pickup Process. Please ensure that the product is in unused and original condition, including all labels, User manual, Warranty card, and the invoice along with the product.

Where to return the product?

Our courier service facilitates pickup from areas under certain locations, If your area does not come in the serviceable area then you must have to courier the item to the following address:

   
  Biqta E-Commerce

   Head office: 18KM Multan Rd 53711, Kot Gujra, Lahore, Punjab

How to cancel an order?

In case you want to cancel your order, you need to lodge a cancellation request on our mailing address i.e. “sales@biqta.com” or you can contact our helpline number i.e. 0301-8486308

Please note: Cancellation requests can be accepted only before the shipment of the ordered product.

Biqta.com reserves the right to cancel orders under the following scenarios:

• Product no longer available or temporarily out of stock
• Non-serviceable locations
• Restriction on the quantity ordered
• Problems identified by our Inspection & Quality Department.
• Incomplete or inaccurate address

Refund Policy:

If the product of your choice is unavailable in your preferred specifications or model, or if it is out of stock, you may decide that you want your money back. In this scenario, you may choose to Refund to have your money returned to you in the following way. You can drop us a mail at sales@biqta.com stating your Order Id during mailing or you can lodge a request through a call to our Supply Chain Team at 0301-8486308. Your refund will be processed after approval. Once your refund has been approved, your money will be credited back to you in one of two ways: 

• Via Bank Transfer to our account.
• As a refund via the same source that you used to pay for the order (called Back to Source, this method is available for all sellers). For example, this means that if you paid via your Debit/Credit card, your refund will be credited to the same card/account.
• Once the refund is initiated from our side, you will get an email confirmation and it may take 21 working days to credit the amount in your account. If the amount is still not reflected you may contact us in the same email id or contact no mentioned above.

 Terms and Conditions

• Any Product which has been used/worn or altered is not eligible for return
• Physical damage to the box or to the product cannot be exchanged or returned
• If the return request is raised beyond the advised timeline is not eligible for return
• If returned without original packaging and accessories is not eligible for return
• If the sealed package of branded products is opened, then the return policy is voided
• Brand Packaging should be intact
• If the Product code/Model number is of your choice, then the return request is not eligible.
• Replacements will depend on the availability of the item
• Product must be in its Original Condition
• There are certain categories where, return is not possible, Please refer Table 1.1.

 Table 1.1 Categories with Return/Replacement exceptions